Horizon City Marina, built by Horizon Group as the first private luxury yacht marina in Taiwan, was recently accredited by the Marina Industries Association (MIA) within the Gold Anchor Global Marina Accreditation system, earning four Gold Anchor certifications for the marina’s customer service, value, and compliance with industry standards. MIA celebrated Horizon City Marina’s contributions to Taiwan’s yachting industry in a special certification event on Sept 20th witnessed by the Kaohsiung city government and attended by MIA President Mr. Andrew Chapman, who traveled from Australia to Kaohsiung for the event.
The Gold Anchor Global Marina Accreditation system was founded in 2013 by the MIA and the Yacht Harbour Association (TYHA), which both offered their own versions of the Gold Anchor schemes but teamed together to form this single global accreditation system. According to the organizations website, the Gold Anchor Global Marina Accreditation, “provides a template for customer friendly marina development. The Scheme also assists marinas to more effectively position and differentiate themselves in the market place.”
Similar to the hotel star rating certifications, the Gold Anchor Marina Accreditation system can issue a total of five gold anchors, based on the highest rating in a variety of categories -- measurable items include ambiance; planning, policies and procedures; customer service; environmental; on water facilities and infrastructure; and on shore facilities and infrastructure. Areas such as software planning, educational training, environmental protection measures, and the surrounding environment are taken into consideration within these categories. To evaluate the marina, mystery visitors will make unscheduled visits as well as assess customer satisfaction.
“It is an honor that the Horizon City Marina is now certified with four gold anchors by the world’s most credible marina evaluation system,” said John Lu, CEO of Horizon Group. “Horizon City Marina offers advanced facilities and a high level of service, and this new accreditation will further serve to reassure our clients that we constantly strive for excellence in meeting their needs.”
As Taiwan’s only internationally classed marina, Horizon City Marina provides berths for 33 feet (10M) to 197 feet (60M) yachts at its central location in downtown Kaohsiung; logistics, repair and maintenance, provisioning, trip planning/tourism, and other professional marina services are offered for our visiting yacht owners. For more information, please email Horizon City Marina at [email protected]